How much does shipping cost?
We offer free shipping on all orders.
What are the shipping options + how long will my parcel take to get to me?
Please see below our shipping methods for your country.
US: USPS (DHL / FEDEX on large orders only ($200+)) (2-5 business days)
Canada: Canada Post (2-5 business days)
UK: Royal Mail (2-5 business days)
EU: Tracked delivery services: FedEx / DPD / Hermes (2-5 business days)
You will be notified once your order has been dispatched.
During busy periods especially in the months of November and December, the above shipping time frames may be subject to extension to cope with demand.
LAST ORDER DATE FOR EU TRACKED DELIVERY BEFORE CHRISTMAS:
Order before 4pm CET on Monday 20th December 2021
Where will my order ship from?
We are currently shipping within each of our regions: UK, US, Canada and Europe.
For all EU orders, we will be shipping from Poland.
For all UK orders, we will be shipping from the UK.
For all US orders, we will be shipping from the US.
For all CA orders, we will be shipping from Canada.
How do I check the status of my order?
You can check your confirmation email to follow the progress of your order and track your delivery. For further assistance please contact email@example.com stating your order number and the email you used to make your purchase and the team will assist!
Help! My tracking information hasn’t been updated in a while.
No worries! Contact firstname.lastname@example.org stating your order number and the email you used to make your purchase and we’ll investigate this for you.
Refunds, Exchanges and Returns
I have changed my mind, can I return a product and receive a refund?
Currently we are unable to accept returns, however please contact email@example.com and the team will advise you on next steps.
There is an issue with my product or I have had the incorrect products arrive, what do I do?
We are sorry hear that! Please contact the team at firstname.lastname@example.org and we will be happy to help.
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